Welcome to Ruzame LLC. These Terms & Conditions govern your access to and use of our website and your purchase of products from us.
By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website or place an order.
1. Company Information
Company Name: Ruzame LLC
Address: 25838 Dickens Ct, Stevenson Ranch, CA 91381
Phone: +1 7473653111
Email: jason@ruzame.com
Ruzame LLC operates an online store offering pet-related products, including pet supplies, pet beds, pet toys, and pet bowls.
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, colors, and other information displayed on our website are accurate.
However, slight differences may occur due to screen settings, photography, manufacturing variations, or other circumstances.
We reserve the right to correct errors, update product information, modify product availability, and change prices when necessary.
3. Orders
When you place an order, you agree to provide accurate and complete billing, shipping, and contact information.
After receiving your order, we may review the order for accuracy, availability, payment authorization, and potential fraud or security concerns.
We reserve the right to refuse, cancel, or limit an order when reasonably necessary, including when a product is unavailable, pricing or listing information contains an error, or an order appears to involve unauthorized or fraudulent activity.
If we cancel an order after payment has been processed, the applicable payment amount will be refunded to the original payment method.
4. Pricing and Payment
All prices displayed on the website are stated in U.S. dollars unless otherwise indicated.
Prices, promotions, discounts, and product availability may change without prior notice.
Payment must be successfully authorized before an order can be processed and shipped.
Payment information may be processed through third-party payment processors. Ruzame LLC does not intentionally store complete payment card numbers or security codes on its own systems.
5. One-Time Purchases
All purchases made through our website are one-time purchases unless a product page specifically states otherwise.
We do not automatically enroll customers into recurring subscriptions or recurring charges simply because they place an order.
Customers will not be charged repeatedly for the same order without authorization.
6. Shipping
Ruzame LLC currently ships orders within the United States only.
We do not currently offer international shipping.
Orders are processed and shipped to the shipping address provided during checkout.
Shipping times may vary depending on product availability, order volume, carrier conditions, weather, holidays, and other circumstances outside our reasonable control.
If a specific shipping timeframe is displayed during checkout or on a product page, that timeframe represents our expected shipping or delivery timeframe under normal circumstances.
We will make reasonable efforts to fulfill orders within the stated timeframe. If an order cannot be shipped within the applicable promised timeframe, we will provide appropriate notice and available options as required by applicable law.
Customers are responsible for providing a complete and accurate shipping address. Ruzame LLC is not responsible for delays or delivery problems resulting from incorrect or incomplete address information supplied by the customer.
7. Delivery Problems
If tracking information indicates that a package has been delivered but you cannot locate it, please contact us as soon as possible at:
We may request order information, tracking information, or other information necessary to investigate the delivery issue.
For packages delayed or lost while in transit, we may work with the applicable shipping carrier to investigate the issue.
8. Returns and Refunds
We accept eligible returns in accordance with our Refund & Return Policy.
Unless otherwise stated, products must be returned in unused, clean, and resalable condition.
Products that have been used, damaged after delivery, altered, or otherwise affected in a manner that prevents resale may not qualify for a return.
For complete information regarding eligibility, return shipping responsibilities, and refunds, please review our Refund & Return Policy.
9. Pet Product Disclaimer
Our products are intended for ordinary pet use and should be used according to their intended purpose and any instructions provided with the product.
Pet owners are responsible for selecting products appropriate for their pet’s size, behavior, age, chewing habits, and individual needs.
Pet toys, beds, bowls, and other pet products should be inspected regularly for signs of damage or excessive wear.
If a product becomes damaged, broken, excessively worn, or otherwise unsafe, discontinue use and remove the product from the pet’s access.
Pets should be supervised when using products where appropriate.
Ruzame LLC does not guarantee that a product will be suitable for every individual pet.
10. Intellectual Property
All website content, including text, graphics, images, logos, product descriptions, page designs, and other materials, is owned by or licensed to Ruzame LLC unless otherwise indicated.
You may not reproduce, copy, distribute, modify, republish, sell, or commercially exploit website content without prior written permission.
11. Prohibited Use
You agree not to use our website for unlawful purposes or in a manner that could damage, disable, overburden, or interfere with the website.
You may not attempt to gain unauthorized access to our website, accounts, systems, or databases.
You may not use automated systems, scraping tools, or other methods to collect website content for unauthorized commercial purposes.
12. Third-Party Services
Our website may use third-party services for payment processing, shipping, analytics, website functionality, security, or other business purposes.
Third-party services may have their own terms and privacy policies. Ruzame LLC is not responsible for the independent policies or practices of third-party providers.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Ruzame LLC will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
14. Changes to These Terms
We may update these Terms & Conditions from time to time.
Updated terms will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after changes are posted constitutes acceptance of the updated terms to the extent permitted by applicable law.
15. Governing Law
These Terms & Conditions are governed by the applicable laws of the State of California, without regard to conflict-of-law principles, except where applicable law provides otherwise.