What products does Ruzame LLC sell?
We offer pet-related products, including pet supplies, pet beds, pet toys, and pet bowls.
Do you ship internationally?
No. We currently ship within the United States only.
How can I contact customer service?
You can contact us at jason@ruzame.com or call +1 7473653111.
Can I cancel my order?
Please contact us as soon as possible after placing your order. We will try to cancel an order before it is shipped when possible.
Can I return a product?
Eligible products may generally be returned within 30 days of delivery. Products should be unused and in suitable resalable condition.
Can I return a used pet product?
Products that have been used or are no longer suitable for resale may not qualify for a return.
Who pays return shipping?
For quality-related issues, such as defective, damaged, or incorrectly shipped products, Ruzame LLC will generally cover reasonable return shipping costs.
For returns for other reasons, the customer is generally responsible for return shipping costs.
How long does a refund take?
Approved refunds are generally processed within 3–5 business days after the returned product has been received and inspected. The time for the funds to appear in your account may depend on your payment provider.
What should I do if my package is delayed?
Please contact us at jason@ruzame.com with your order number. We will review the shipment and assist with the available next steps.
What should I do if my package says delivered but I cannot find it?
Please contact us as soon as possible. We may review the tracking information and work with the carrier to investigate the delivery.
Are purchases subscriptions?
No. Purchases are one-time transactions unless a specific product or offer expressly states otherwise.