At Ruzame LLC, we want customers to have a straightforward shopping experience. This Refund & Return Policy explains when a product may be returned and how refunds are processed.
1. Return Period
Customers may request a return within 30 days of delivery, unless a different return period is specifically stated on the applicable product page.
To request a return, please contact:
Please include your order number and a brief explanation of the reason for the return.
2. Return Conditions
Returned products should generally be:
- Unused
- Clean
- In their original condition
- In original or appropriate packaging where reasonably possible
- Suitable for resale
Products that have been used, damaged, altered, or otherwise affected in a way that prevents resale may not be eligible for a return.
3. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
We may request photographs or other information to help us verify the issue.
If the issue is confirmed to be caused by a product defect, damage before delivery, or an error on our part, Ruzame LLC will provide an appropriate remedy, which may include a replacement or refund.
For qualifying quality-related returns, Ruzame LLC will be responsible for reasonable return shipping costs.
4. Returns for Other Reasons
For returns that are not caused by a product defect, damage, or an error by Ruzame LLC, the customer is responsible for the return shipping cost unless otherwise required by applicable law or stated on the applicable product page.
Original shipping charges may be non-refundable unless the return is related to a product defect, shipping error, or another circumstance where applicable law requires reimbursement.
5. Non-Returnable Products
A return may be refused when the product:
- Has been used
- Has been damaged by the customer
- Is missing essential components
- Has been altered or modified
- Is no longer in a condition suitable for resale
- Is returned outside the applicable return period
Additional product-specific return restrictions may be disclosed on the applicable product page.
6. Return Authorization
Please contact us before sending a product back.
Unauthorized returns may experience processing delays or may not be accepted.
Return instructions and the appropriate return address will be provided after the return request has been reviewed.
7. Refund Processing
Once an approved return is received and inspected, we will process the applicable refund.
Refunds will generally be issued to the original payment method.
For approved returns, refunds are generally processed within 3–5 business days after the returned product has been received and inspected.
The time required for the refunded amount to appear in your account may vary depending on your bank, credit card issuer, or payment provider.
8. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at:
We will attempt to accommodate cancellation requests before an order has been shipped.
Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
If we cannot ship an order within the applicable promised timeframe, applicable law may require us to provide the customer with the opportunity to consent to a delay or cancel the order and receive a prompt refund.
9. Exchanges
If an eligible product needs to be replaced because it is defective, damaged, or incorrectly shipped, we may offer a replacement instead of a refund.
Availability of replacement products may affect whether an exchange can be provided.
10. Contact Us
For return or refund questions, please contact:
Ruzame LLC
25838 Dickens Ct, Stevenson Ranch, CA 91381
Phone: +1 7473653111
Email: jason@ruzame.com