Ruzame LLC currently ships products within the United States only.
1. Shipping Area
We currently ship to addresses within the United States.
International shipping is not currently available.
2. Order Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully received and the order information has been verified.
Orders are not normally processed or shipped on weekends or U.S. holidays.
3. Shipping Time
After an order has been processed and shipped, the estimated delivery time is generally:
3–7 business days
Therefore, the typical total timeframe from order placement to delivery is approximately:
4–10 business days
These timeframes are estimates and may vary depending on the destination, product availability, carrier operations, weather, holidays, and other circumstances outside our reasonable control.
4. Shipping Carriers
Orders may be shipped through reputable carriers, including:
- USPS
- UPS
- FedEx
The carrier used may vary depending on the destination, package size, product type, and service availability.
5. Tracking Information
Once your order has been shipped, tracking information may be provided to the email address associated with your order.
Tracking information may take some time to become active after the package has been handed to the carrier.
6. Shipping Delays
Although most orders are delivered within the estimated timeframe, delays may occasionally occur because of:
- Severe weather
- Carrier delays
- Holidays
- High shipping volume
- Transportation disruptions
- Incorrect or incomplete shipping addresses
- Other circumstances beyond our reasonable control
If a significant delay occurs, please contact us at jason@ruzame.com and we will assist with checking the shipment status.
7. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us immediately at:
We will attempt to correct the address before the order is shipped. Once an order has been shipped, we may be unable to change the delivery address.
8. Lost or Delivered Packages
If tracking information shows that your package has been delivered but you cannot locate it, please contact us as soon as possible.
We may work with the applicable shipping carrier to investigate the delivery status.
9. Contact Us
For shipping questions, please contact:
Ruzame LLC
25838 Dickens Ct, Stevenson Ranch, CA 91381
Phone: +1 7473653111
Email: jason@ruzame.com