We’d Love to Hear From You
Have a question about a product, order, shipping, return, or anything else? The Ruzame LLC team is here to help.
Before contacting us about an existing order, please have your order number available so we can assist you more efficiently.
Customer Service
Email: jason@ruzame.com
Phone: +1 7473653111
Business Address
Ruzame LLC
25838 Dickens Ct
Stevenson Ranch, CA 91381
United States
Response Time
We aim to respond to customer inquiries within 1–2 business days.
For order-related questions, response times may vary depending on the information required to investigate the issue.
Order & Shipping Questions
If you have questions about your order or delivery, please include your order number and, when applicable, your tracking number.
Orders are typically processed within 1–3 business days, followed by an estimated shipping time of 3–7 business days.
The typical total delivery timeframe is approximately 4–10 business days from the date the order is placed.
Returns & Refunds
For return requests, please contact us within 30 days of delivery.
Once an approved return has been received and inspected, eligible refunds are generally processed within 3–5 business days to the original payment method.
For detailed return requirements, please review our Refund & Return Policy.
Shipping Area
Ruzame LLC currently ships within the United States only. International shipping is not currently available.
We may use carriers such as USPS, UPS, or FedEx, depending on the order and destination.
Contact Us
For any questions, please reach out to:
Ruzame LLC
25838 Dickens Ct, Stevenson Ranch, CA 91381
Phone: +1 7473653111
Email: jason@ruzame.com
We appreciate your interest in Ruzame LLC and look forward to assisting you.